Working for The Care Division
Working in the TCD offices isn’t for the faint of heart! This is a busy place, and because our services are expanding year on year, the office team have to learn how to juggle and plate-spin from day 1.
Between them they also man our out of hours operation, enabling us to continue our professional and knowledgeable service 365 days a year – 24 hours a day.
They’re a fantastic crowd and Jane and I know just how lucky we are to have them!
Steve Piper M.D.
Meet the Team
DIRECTORS
Steve and Jane Piper
Steve and Jane Piper founded The Care Division in 2000 as a sub-division of a larger commercial organisation. Over the years the care business became increasingly dominant and in March 2006 the company was re-launched as a stand-alone operation. The Learning Disability sector has always been at the core of their operations, and with the steady and sustained development of their Supported Living service Steve and Jane are looking forward to a very busy and exciting future with a strong team of Managers and support staff around them.
MANAGERS
Helen Spencer (Operations Manager)
Helen joined us in October 2008 and is responsible for overseeing the day to day running of The Care Division operation. She benefits from 21 years of care experience, the previous 12 of which was spent at the Borough of Poole, where she worked her way up through the ranks, to the position of Registered Manager for Supported Living, looking after 38 tenants with Learning Disabilities and employing a team of 54 staff.
Jo Pattison (Business Development Manager)
Jo has been with the company since April 2006 and has seen the company through three phases of development with huge success. Jo’s 10 years experience of specialist support services and CSCI regulations stands her in good stead. She always aims for maximum effort and dedication from all departments to ensure that a smooth and excellent service is offered at all times.
Jessica Allen (Domiciliary Care Manager - Poole & Bournemouth)
Joining the team in Oct 2007 Jessica has 13 years experience in the care sector including Management of a variety of services for Adults with Learning Disabilities and area lead for ARC, the national organisation for Learning Disability providers. As Registered Manager for our Poole office Jessica is responsible for the delivery of our services to clients across the region and works to the princple that each client is unique and must be treated with respect and dignity at all times.
Sam Stephenson (Financial Controller)
Sam has a wealth of accountancy experience to draw on and has helped to develop many of the complex systems that now operate throughout the organisation, ensuring a speedy and effective pay and bill service to both clients and support workers.
Denise Fofana (Care Manager - Southampton)
As the Southampton Care Manager, Denise has been the driving force behind the rapidly developing Southampton Office, recruiting a range of fantastic staff to support our expanding client base. She previously worked for Social Services for 12 years as a Recruitment Manager for the HR Team but now finds she gets most enjoyment from providing a level of service that always exceeds expectations.
Nicky Barry (Part Time Assistant Manager - Poole & Bournemouth)
As the longest standing member of our staff team - she arrived when we did, 10 years ago! She holds a degree in Human Resource Management and has been instrumental in helping throughout the organisation’s changes and developments over the years. Her commitment and dedication has been invaluable to the company. Nicky now has the added responsibility of a daughter to bring up and has returned to us on a part time basis.
Sharon Dew (P/T Deputy Domiciliary Care Manager)
Having returned from maternity leave in the autumn of 2008, Sharon now divides her time between looking after young George, providing Quality Assurance and Compliance checks on our services to our Clients, and supporting our Field Care Supervisors in their roles. Having originally helped us to set up the Domcare business, she is ideally suited to help us maintain our standards at the highest level.
Kelly Woodward (Deputy Domiciliary Care Manager)
With a total of 13 years working in the care sector, Kelly's last role before joining us in 2006 was as a senior support worker for a Neuro Care Centre, where she developed a wealth of knowledge in the disability field and in particular with regard to Acquired Brain Injuries. She therefore has a huge empathy both for our clients and our carers and goes to extremes to provide everyone with the support they deserve in her day to day co-ordination of the busy domiciliary care desk.
CO-ORDINATORS
Becky Lands (Learning Disability Care Co-ordinator)
As our Senior Care Co-ordinator, Becky works with the Poole & Bournemouth and Southampton teams to help ensure that our Support Workers are receiving the volume of work that they want and that our clients are receiving the continuity of care that they need, along with a quick, efficient and friendly service. She joined the Bournemouth office in early 2006, having previously worked as an events organiser, catering for up to 1000 people at one time. Becky brings with her not only a bubbly personality but excellent organisational skills.
Marion Crofton (LD Care Coordinator- Poole & Bournemouth)
After moving from Worthing in 2007, where she had spent 17 years working for the local district council, Marion has brought her office and diplomatic attributes to bear on her co-ordinator’s role. As one of our main points of contact for both clients and staff, she has gone to great lengths to build relationships based on trust and openness. She very much enjoys her work and is looking forward to a long and rewarding career with the company.
Abi Xuereb (LD Care Co-ordinator - Southampton)
Abi joined The Care Division in July 08 to assist with the co-ordination of the Southampton team and the growing 1:1 support provision. She joined after two years in a similar role and brings with her some excellent customer service skills and a warm and friendly personality as well as a natural flare for organisation. Working closely with Becky, Abi is determined to ensure that all clients’ needs are met and relationships stay strong.
FIELD CARE SUPERVISORS
Helen Bond (Field Care Supervisor)
Tailor made for this role, Helen has an extensive background in care having worked in Physiotherapy for 10 years, mostly in the Neurological Department, and brings with her experience of head and spinal injuries, Multiple Sclerosis and a range of learning disabilities. Having worked in hydrotherapy and sensory rooms, as well as an activities co-ordinator, Helen is committed to creating Person Centred Plans that work for and extend each individual. She now works on a part time basis.
Tara Gordon (Field Care Supervisor)
Tara joined our expanding Supported Living/Homecare Team as a Field Care Supervisor early in 2009. She has gained over 6 years experience in the Learning Disability sector, working with a range of clients with varying, sometimes quite challenging needs. She acts as one of our leads, working closely with Social Workers, circles of support and our clients themselves, to develop Person Centred Plans that meet each and every clients continually changing needs.
ADMIN & TEAM SUPPORT
Sian-Rebecca Fletcher (Receptionist/Administrator)
With a dramatic increase in our activity over the years Sian was a very welcome addition to the team when she joined us in late 2007. Her assistance has helped speed up our recruitment and admin processes and her bright personality helps give the right first impression every time. Sian came to the Care Division fresh from University with a degree in Journalism, Film and Media studies.
Ed Forsyth (Administrator)
Helping our receptionist Sian with the day to day administration of our offices, Ed started with the Care Division in July 08 following the increased workload of the busy offices. Recently finishing a degree in graphic design, Ed came to The Care Division wanting to learn the basics of running a busy office, from customer services to all aspects of administration. Ed’s fresh ideas have been very welcome as has his bright personality.
Diana Dodatko (Accounts Assistant)
Diana is a qualified AAT practitioner (Association of Accounting Technicians) and has a strong background in finance & management. Diana came to England 4 years ago to study accountancy as she has a strong passion for figures. Prior to working in this field Diana was a manager of a firm in her home town Riga in Latvia where she was involved in writing business education programmes. Her natural efficiency and keen eye for detail is reducing discrepancies and ensures that a smooth transition is in place from timesheet to invoice. We couldn’t do without her!